support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
responsible for manually testing new features and verifying fixes, with a constant focus on automating as software. Manually verify defect fixes on relevant test systems. Manually verify software patches before
also be expected to perform Regression Testing to verify that software changes and enhancements do not adversely timelines and goals. Perform Regression Testing to verify that software changes and enhancements do not adversely
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
to new and junior staff. Resolution of Support Tickets logged. Project Management. REQUIREMENTS: Tech