including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
issues, as well as ensuring system uptime and availability. The ideal candidate will have experience in system-related issues and ensuring system security and availability. You will need Certifications such as as Microsoft issues, as well as ensuring system uptime and availability. Design, configure and maintain the organization's
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
costs. Maintain records and statistics – Monitor availability of IT equipment and related equipment. Keep
change plan. Ensure that post-go live support is available. Identify, manage and mitigate Change Management