customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational preferably own reliable transport as rotational shift work will be expected. DUTIES: Assist customers certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting preferable as you will be required to perform rotational shift work. ATTRIBUTES: Good communication, time management
learn). Ability to work shifts according to a schedule. Needs to work shifts on a rotating basis. Own
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
Sales Customer Service Firmware Software Cold Calling Compiling Proposals Working within a digital environment
Sales Customer Service Firmware Software Cold Calling Compiling Proposals Working within a digital environment