who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Testing and Quality Assurance. REQUIREMENTS: 1-2 years in the following: Manual Testing and Quality Assurance procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency in Testing and Quality Assurance testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
training, mentoring, and coaching staff. Monitoring for optimal success of project. Quality Assurance – Participate
ENVIRONMENT: ENSURE the best possible performance, quality, and responsiveness of applications as the next experience issues while you define, generate and refine quality-related metrics. You will need at least 3 years' Software Testing with demonstrated success with Quality Assurance concepts, test plan / test case definition DUTIES: Ensure the best possible performance, quality, and responsiveness of applications. Identify bottlenecks disciplines to deliver high quality solutions. Work with QA Lead to ensure highest quality software being released
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Commitment to ongoing performance improvement and coaching programmes. Competencies in problem-solving, decision-making
Applications) to agreed parameters of cost, timescales and quality. You will manage the Project Change Control procedure Procurement Management, Finance Management and Quality Management. Manage the Project Change Control procedure tolerances are breached in terms of cost, time and quality requirements. Provide leadership to project resources presentation skills. Is proficient in project quality management. Is familiar with a range of analysis
is repeat business. ENVIRONMENT: DEVELOP high quality maintainable code to meet complex changing environments solutions. Maintain development principles and quality compliance criteria to deliver according to commitments changes as requested. Successful deployment through quality gates. Coding to industry best practice. Research
managing a small team of Developers to deliver high-quality solutions for clients & lead Development efforts technologies. Conduct regular code reviews to ensure code quality, adherence to best practices, and consistency across