including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is (application support). Good understanding of call centre environments and equipment. Good understanding
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
and other pre-defined software. Determine user training requirements. Organise or present seminars, work workshops on relevant IT aspects. Conduct post training evaluation. Provide IT business advice. Provide and expand knowledge – Formal training. Informal training. Self-training. REQUIREMENTS: N Certification
Projects, Process and systems documentation, Training, Financial Accounting experience, System Testing risk impacts and communication required. Compile training material and delivery thereof Responsible for Process and systems documentation experience. Training experience. Financial Accounting experience. System
team when necessary. REQUIREMENTS: Training and Education: Train retail staff on using EAS systems effectively