delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
etc (application support). Good understanding of call centre environments and equipment. Good understanding
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities