sub-region Analyze records of internal customer inquiries, purchases, service requests and complaints to identify reporting Balance operational metrics against customer service metrics Convinces others within the organization
sub-region Analyze records of internal customer inquiries, purchases, service requests and complaints to identify reporting Balance operational metrics against customer service metrics Convinces others within the organization
Validate the impact on the incident and update customer on the further action Approve solution propagation Assist work groups in prioritizing workload to meet service level commitments REQUIREMENTS: A bachelor's degree