them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform routine account Monitor user account activity and compile reports Consult in person or online with end-users Assist end-users projects Proficient in Microsoft Office Suite High level of initiative, as well as a professional demeanor
them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform routine account Monitor user account activity and compile reports Consult in person or online with end-users Assist end-users projects Proficient in Microsoft Office Suite High level of initiative, as well as a professional demeanor
abilities: Must be deadline-orientated, have high levels of integrity and trust, and the ability to apply team High Level of Customer Service Orientation Ability to adapt in a consistent high-level change environment
abilities: Must be deadline-orientated, have high levels of integrity and trust, and the ability to apply team High Level of Customer Service Orientation Ability to adapt in a consistent high-level change environment
learning sessions at the national and regional levels (through the CATALYST cross-country PrEP Exchange programmes reporting and sustainability in relevant levels Serve as a representative of the Catalyst QIC programme other written materials Travel to support country-level activities Work collaboratively with MOH, relevant QI faculty meetings and provide regular country level updates Maintain relationships with stakeholders conducting QI training and mentorship Knowledge of all levels of health systems and data management Desirable
learning sessions at the national and regional levels (through the CATALYST cross-country PrEP Exchange programmes reporting and sustainability in relevant levels Serve as a representative of the Catalyst QIC programme other written materials Travel to support country-level activities Work collaboratively with MOH, relevant QI faculty meetings and provide regular country level updates Maintain relationships with stakeholders conducting QI training and mentorship Knowledge of all levels of health systems and data management Desirable
carried out where required Monitor and control stock levels Monitor and control work flows and turnaround times
carried out where required Monitor and control stock levels Monitor and control work flows and turnaround times
at all times Able to exercise discretion, high levels of initiative ad independent decision-making Must
at all times Able to exercise discretion, high levels of initiative ad independent decision-making Must