Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
Solving abilities. Strong administrative skills. Investigate incidents using root cause analysis tools and
Solving abilities. Strong administrative skills. Investigate incidents using root cause analysis tools and
life is extended. Early core failures must be investigated and analysed. Maintain budgeted manning levels
and assist Planning with factory stock counts. Investigate stock variances and resolve issues. Conduct reporting
and assist Planning with factory stock counts. Investigate stock variances and resolve issues. Conduct reporting
each area, within the Division and by Shift. Investigate abnormalities, missed goals and develop sufficient
medication appropriateness. Customer Service: Investigate hospital claim queries within the agreed service
medication appropriateness. Customer Service: Investigate hospital claim queries within the agreed service