Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
data is consistently updated including rep call adherence, call frequency and strike rate information is efficiencies. Planning a weekly sales route call schedule and ensuring the call schedules are maintained. Assist reports on a daily basis: Limits exception report and call reports. Submit a weekly sales report to the GM reports in terms of the Revenue and GP: Rep call reports, call schedule adherence, strike rate and quotes
data is consistently updated including rep call adherence, call frequency and strike rate information is efficiencies. Planning a weekly sales route call schedule and ensuring the call schedules are maintained. Assist reports on a daily basis: Limits exception report and call reports. Submit a weekly sales report to the GM reports in terms of the Revenue and GP: Rep call reports, call schedule adherence, strike rate and quotes
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
volume growth Seeking out new opportunities Cold calling Perform cost-benefit and needs analysis on existing
customer satisfaction and after sales care Cold calling R300 000 - R360 000
customer satisfaction and after sales care Cold calling R300 000 - R360 000
volume growth Seeking out new opportunities Cold calling Perform cost-benefit and needs analysis on existing
management of potential channel conflict Conduct cold calling at new/potential customers along with a focused