Process Management (Problem, Incident and Change Management) Knowledge of BMW, ITPM, AWM (Advantageous)
REQUIREMENTS: · In-depth Process Knowledge · Change Management · Excellent and articulate communicator ·
tests including recording of results and change management (transport) activities. · Preparing User manuals
tests including recording of results and change management (transport) activities. · Preparing User manuals
of ITIL and ITSM such as Problem-Incident-Change Management processes Basic knowledge of ITSM Suite Deep