Third Line IT Engineer (JB4481) Rosebank, Johannesburg Market-Related Duration: Permanent Our client looking for a skilled and competent Third Line IT Engineer to join their busy team. You'll be responsible infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
time-management skills. Bachelor's degree in Business, Engineering or a related field is preferred but not required the customer base. Provide ongoing support and training to customers on product usage and maintenance the customer base. Provide ongoing support and training to customers on product usage and maintenance time-management skills. Bachelor's degree in Business, Engineering or a related field is preferred but not required
time-management skills. Bachelor's degree in Business, Engineering or a related field is preferred but not required the customer base. Provide ongoing support and training to customers on product usage and maintenance the customer base. Provide ongoing support and training to customers on product usage and maintenance time-management skills. Bachelor's degree in Business, Engineering or a related field is preferred but not required
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent process and provide training on instant access and web flow. Conduct client induction training post-installation post-installation and submit documentation promptly. Train clients on escalation processes for technical issues and and support queries. Assist internal service departments with client meetings or on-site interventions interventions as needed. Support operations with customer training as required. Collaborate with cross-functional
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent process and provide training on instant access and web flow. Conduct client induction training post-installation post-installation and submit documentation promptly. Train clients on escalation processes for technical issues and and support queries. Assist internal service departments with client meetings or on-site interventions interventions as needed. Support operations with customer training as required. Collaborate with cross-functional
and to facilitate the delivery of value-added services to management and employees that reflect the business work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new
and to facilitate the delivery of value-added services to management and employees that reflect the business work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new
effective customer engagement. Participate in product training sessions to stay informed about the latest offerings effective customer engagement. Participate in product training sessions to stay informed about the latest offerings