promotes ITIL and COBIT best practices across the full life cycle of services This is a Contract position until Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews. Gathering procedural documentation Provide general application support Conduct system monitoring Qualifications &
using test automation tools. Experienced with bug life-cycle management software. Relevant tertiary qualification
with test automation tools. Proficient in using bug life-cycle management software, such as Jira or Quality
functioning. Support equipment in a operating system environment, from implementation through to support. Install firmware and hardware through regular maintenance. Support assigned projects and install and implement in tasks to improve organizational efficiencies. Support a broad spectrum of technical issues, performance and implement tactical and strategic plans for supporting the organizations Windows server environment years' Operating system support experience. 3 - 5 years' experience supporting Microsoft Operating Systems
holidays on implementation and operations (IT Support) related tasks. Clean credit record and no criminal Proactively propose solutions to improve the support of (new) business processes. Executing the required go-live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of production support tickets (Incidents & Problems tickets) within
manuals 2nd and 3rd level technical operational support for developers (technical end users developing
related to key topics included in scope of services supported Proven experience in IT Service Management ( ITSM experience with configuring, administering and supporting large enterprise IT Service Management (ITSM)
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
Maintenance and functional enhancement of the solution Support and error analysis during overall test cycles and
dedicated infrastructure, and the provisioning and support of OCI resources (preferred). Optional knowledge