for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide Excellent oral, written, presentation, and communication skills Proficiency with Microsoft Office 2016 including the ability to work with individuals at all levels of the organization Ability to effectively prioritize Thinking Logical Customer Service Oriented Communication skills both spoken and written. Organization
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical and monitoring Requirements management and communication Education: IT Degree and/or relevant qualifications
vandenbergmediro-ict.co.za Operations (2nd and 3rd level) Development of new functionality (backend, frontend) Agile development experience (e.g. scrum) Good communication skills, dealing with multiple stakeholders Salary
incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively and procedures to ensure compliancy with service level agreements and operational standards. Contribute work with the business to deliver required service levels. Actively share information with other team members
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
cases and interpret the results. Communication: Excellent communication skills to interact with team members
Attributes Must have own reliable transport. Communication and presentation skills Deep analytical skills
and punctuality. Desired Attributes: Strong communication skills and the ability to articulate technical
verbal, written, and presentation skills: good communication and collaboration skills Ability to work effectively
offerings in ServiceNow. IT Process Maintenance / Communication / Optimization/Improvement in IT Service Management