production support tickets (Incidents & Problems tickets) within defined SLA's (Service Level Agreements) Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations. a functional IT consultant (process design, customizing and specifications for enhancements and new processes)
Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service Level Agreements)
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically processes and standards for the provision of services in compliance with the law. Soft Skills: Ability implementation. Take consultative approach to challenge customers' requested solution design, should a better alternative the team. Willingness to engage with foreign customers and be sensitive to possible language barriers required. Solution and results orientated with strong customer focus. Understand situational awareness and holistic
Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level tests SAP ABAP Development on ECC and S/4HANA Data services BAPIs Eclipse IDE SAP Web IDE SAP UI5 (simple
Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level approach SAP ABAP Development on ECC and S/4HANA Data services BAPIs Eclipse IDE SAP Web IDE SAP UI5 (simple
members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement ear in the plant for all TV-3, TX-12 interests (‘agent” for TV-33x, TX-12x) 6. Interface to the Material Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part parts thereof) 19. Review internal and external service provider performance and initiate overall improvements
members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement ear in the plant for all TV-3, TX-12 interests (‘agent” for TV-33x, TX-12x) 6. Interface to the Material Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part parts thereof) 19. Review internal and external service provider performance and initiate overall improvements
creation and usage Familiar with data streaming services such as Apache Kafka Coordination between development methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance