a seamless product experience Provide general assistance to the Operations team and end users Work closely automation product knowledge Change Management (CM) IT Service Management (ITSM) Release Planning Start Up Management
approaches used to build application solutions Assisting Business with POCs and business value calculations streaming services such as Apache Kafka Coordination between development and support environments Assist with
IFT Specific Role Tasks/Requirements: Planning: Assist user departments in designing system requirement/proposal Interfaces via SAP Partner System, IDocs as well as Web Services. SAP Workflow in FI, MM and SD Purchasing SAP to document requirements in appropriate format. Assist with identification and management of risk. Knowledge
IFT Specific Role Tasks/Requirements Planning: Assist user departments in designing system requirement/proposal Interfaces via SAP Partner System, IDocs as well as Web Services SAP Workflow in FI, MM and SD Purchasing SAP ABAP to document requirements in appropriate format Assist with identification and management of risk Knowledge
training to colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on the methodology followed Assist with the identification and management of risks
training to fellow colleagues and users when required Assist with training – when required Compiling of user user and operational manuals System audits Assist with identification and management of risks IT Degree between development and support environments Assisting with the business case Planning and monitoring
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate
Unit Testing Using Public Cloud Services Java Exposure Restful services CI/CD Understanding of Agile ways Advantageous Skills Requirements: MongoDB Exposure AWS services (e.g., SNS, SQS, S3, ECS, Lambda, KMS, Secret
members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part parts thereof) 19. Review internal and external service provider performance and initiate overall improvements