troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively system health and capacity through the use of tools and procedures to ensure compliancy with service level technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving and Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part parts thereof) 19. Review internal and external service provider performance and initiate overall improvements
members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part parts thereof) 19. Review internal and external service provider performance and initiate overall improvements
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
operates a global platform of applications and services to manage corporate devices (endpoints). Daily Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible product team, external providers, vendors and customers. Treat security as a first-class citizen. Work
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery high-performance virtual desktops and apps. Our service delivery is for all company processes within the C# and .Net. Deploying secure Azure Application services, private endpoints etc Relational databases, preferably Cloud computing technologies. Azure Kubernetes Services and Docker. Understanding of MEAN STACK (MongoDB and cloud providers (Microsoft Azure, Amazon Web Services). Microsoft W365. Experience in operation, maintenance
ensure that the quality of the products we ship to customers is of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing deployment systems to ensure all of the tools, and services developed are accurately tested and meet the quality