in regular DR tests. Advanced Diploma or NQF 7 level in Information Technology is Essential. Relevant Previous experience in the healthcare, insurance, banking or financial services industry will be advantageous advantage. Experience in a healthcare, insurance, banking or financial services environment. Salary Negotiable
incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively and procedures to ensure compliancy with service level agreements and operational standards. Contribute work with the business to deliver required service levels. Actively share information with other team members
for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide including the ability to work with individuals at all levels of the organization Ability to effectively prioritize
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
vandenbergmediro-ict.co.za Operations (2nd and 3rd level) Development of new functionality (backend, frontend)
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues