troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
ensure that the quality of the products we ship to customers is of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing deployment systems to ensure all of the tools, and services developed are accurately tested and meet the quality
ensure that the quality of the products we ship to customers is of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing deployment systems to ensure all of the tools, and services developed are accurately tested and meet the quality
a functional IT consultant (process design, customizing and specifications for enhancements and new processes) Monitoring: IDOCS; RFCs; understanding of Streaming Service like KAFKA. At least 8 years' experience in complete
& Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
ensure that quality of the products we ship to customers are of the highest standard. Establish, implement test reporting mechanisms to test software and services, applying NoOps principles. Integrate the testing continuous deployment systems to ensure all the tools, services developed are accurately tested and meet the quality Java Programming, Spring Boot API development Ops Service Management IAM Business Analysis: Requirements
Provide experienced (Level 3) support for IM service specialists concerning Time and Attendance for ensure equipment is “healthy.” On a monthly, global service delivery review with the Time & Attendance or exceeding their contractual commitments for services and projects, including those delivered directly pre-planned alternative routes or systems to restore service in the Time & Attendance environment. Develop
a functional IT consultant (process design, customizing and specifications for enhancements and new processes)