Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
and resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets systems Ensure that all processes have been investigated / considered in obtaining the specifications
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
license supplier (logs, test, new releases etc.) Incident-, problem- and change management Handling and distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license management NB: By
experience. COMMENCEMENT: As soon as possible ROLE: Incident processing and adhering to SLA standards. SAP
processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall system resources Main Functions: SAP Technical Administration. Incident and Request Management. Change Request Management (OpsKPI's) for the Feature Team are met Ensure that IM (Incident Management), CM (Change Management) and PM (Problem
lifecycle Experience with ITIL processes (Problem, Incident, Change management) ESSENTIAL SKILLS Experience integration issues Experience with ITL processes (Incident, Change and Problem management) Plan and execute (technical lifecycle, change management) Resolve incident tickets Analyze and resolve problem tickets Any
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
requests with a focus on VDIs Manage Problem, Incident and Change process for dedicated ITSM service Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite
React Experience with ITIL Operation processes (Incident, Problem, Changement) Profound knowledge in working