support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
RESPONSIBILITIES? Execution of steps within the development life cycle e.g. preparation of technical documentation
teams - Effectively follow the software development life cycle - Engagement with stakeholders at all levels
clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving