support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving
accuracy. - Ensure systems comply with security standards. - Manage annual penetration testing exercises Platform Managers. - Ensure systems adhere to BMW standard software levels. - Collaborate within a multi-project
Process incidents and ensure adherence to SLA standards - Manage SAP BW transport processes - Provide
high-quality deliverables for clients - Applying standards and specialist quality assurance expertise to
of system/technical documentation (as per ISO standards) - Meet with end users and gather requirements
secure, reliable, and compliant with industry standards. - Develop and maintain documentation for all
secure, reliable, and compliant with industry standards. - Documentation: Develop and maintain thorough