support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
advantageous Experience with Bot Development advantageous C#, Python is advantageous WHICH QUALIFICATIONS/EXPERIENCE
the Agile Working Model (AWM) Charter - Languages: C#, Python, SQL, PL/SQL - Scripting Languages: HTML
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving