Call Centre Quality Assessor Or Trainer Jobs in Cape Town
Senior Executive- Business Trainer
Exl
Cape Town Region
JOB DESCRIPTION The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. QUALIFICATIONS Open to Process Executives and Senior
share this job on whatsappAssistant Manager
ExlCape Town Region
assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop its parts/projects on a regular basis. Conduct trainer interviews and strengthen bench resources through Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance curriculum. Primary External Interactions Client trainers, SME's and Operations for the purpose of developing required as this is a lateral move. The appropriate Trainer salary will be applicable. No live warnings No
Assistant Manager Cape Town
ExlCape Town Region
assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop its parts/projects on a regular basis. Conduct trainer interviews and strengthen bench resources through Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance curriculum. Primary External Interactions Client trainers, SME's and Operations for the purpose of developing required as this is a lateral move. The appropriate Trainer salary will be applicable. No live warnings No
Assistant Manager Cape Town
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Assistant Manager
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Assistant Manager
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Assistant Manager Cape Town
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Executive Cape Town
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Executives - Us Customer Service
ExlCape Town Region
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
Executive Insurance Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Share on Facebook
Share on Twitter
Share on Linkedin