for working closely with clients and operations team to carry out process improvement activities and Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Leadership Fosters a spirit of collaboration and team work Ability to relentlessly pursuing excellence top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking for working closely with clients and operations team to carry out process improvement activities and