Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective QUALIFICATIONS • 12 months minimum experience in Workforce Management • Dialer experience for outbound campaigns Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective
Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective QUALIFICATIONS • 12 months minimum experience in Workforce Management • Dialer experience for outbound campaigns Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective