handling of complaints • Answering/responding to inbound contact from customers professionally and responding administrative requests raised by customers • Rooting inbound client contacts to the appropriate resources when experience: • You must have a minimum of 2 years in the call centre and administration industry • You must have
handling of complaints • Answering/responding to inbound contact from customers professionally and responding administrative requests raised by customers • Rooting inbound client contacts to the appropriate resources when experience: • You must have a minimum of 2 years in the call centre and administration industry • You must have
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training
General Front desk duties Attending and Responding to Calls and Emails – direct as needed Ordering of office
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process