get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
management and broker visits via email, telephone or in person with members of the Distribution Channel in a professional external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge
management and broker visits via email, telephone or in person with members of the Distribution Channel in a professional external parties (DD/IFA) when the need arises • Assist with monthly close off co-ordination (which may may require after hours and weekend work) • Assist with service recovery and client apologies, also help qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Administrative Process Desired Experience & Qualification Experience, Skills and Knowledge: Minimum Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability to understand various devices
requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with correct to improve operational efficiency and customer experience • Insure that the various SLAs are adhered to service delivery to other business functions • Assist with the development of junior and middle management strategy of business area Your experience: • Minimum 3 - 5 years experience in New Business environment
requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with correct to improve operational efficiency and customer experience • Insure that the various SLAs are adhered to service delivery to other business functions • Assist with the development of junior and middle management strategy of business area Your experience: • Minimum 3 - 5 years experience in New Business environment
Years of Automation Testing experience with Selenium Java API Testing experience required Added advantage advantage of Appium experience/ knowledge Added advantage of Devops/ CI-CD experience / knowledge
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
• Experience in developing mobile apps using .NET XAMARIN and C# • Must have developed at least 1 mobile mobile apps using .Net MAUI platform • Experience developing Cross Platform applications (Android/iOS/Windows) development • Knowledge of RESTful Web Services, Experience with third-party libraries and APIs • Knowledge
Minimum of 3 years experience. All rounder to run a project from concept to documentation including budgets skilled to do budgets and must have hospitality experience. Must be organised, driven and prepared to travel