complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training •Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner •Knowledge Manager
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training •Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner •Knowledge Manager
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process