resource and capacity planning methodology • Identify training requirements • Manage and improve the overall delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of