conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training •Train the ECBU team on
conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training •Train the ECBU team on
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation and recognition
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of performance across teams • Recruitment of Staff (CC Agents, team leaders etc) • Manage motivation and recognition
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall reporting on service failures and errors • Ensure training and development of staff • Contribute to the various