report to: You'll be based within our Client Operations division at our head office in Sandton, Johannesburg resource and capacity planning methodology • Identify training requirements • Manage and improve the overall Implementation of agreed initiatives to improve operational efficiency and customer experience • Insure that reporting on service failures and errors • Ensure training and development of staff • Contribute to the various New Business environment • Sound Business and Operational knowledge of Insurance Industry administrative
report to: You'll be based within our Client Operations division at our head office in Sandton, Johannesburg resource and capacity planning methodology • Identify training requirements • Manage and improve the overall Implementation of agreed initiatives to improve operational efficiency and customer experience • Insure that reporting on service failures and errors • Ensure training and development of staff • Contribute to the various New Business environment • Sound Business and Operational knowledge of Insurance Industry administrative
projects, driving customer satisfaction, and daily operations relating to these platforms. Builds and manages
desk manager is responsible for managing daily operations of the service desk, managing the service desk
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of
IFAs • Contracting of IFAs (Onboarding) • Product Training for IFAs • Upholding Contractual obligations of