Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Revenue with a plan for surplus. · Ensure Sales Consultants together with trade desk meet set targets and and budgets. · Set goals with sales consultants to ensure that the Hub turnover and utilisation targets sales Strategy. Quote Conversion · Ensure Sales Consultants and trade desk meet set conversion rates. · Maintain conversion. · Ensure that decision makers both at the customers head office & on their sites are adequately in order to secure deals. Effective coverage of customer Sites and Head Offices to build and maintain effective
Revenue with a plan for surplus. · Ensure Sales Consultants together with trade desk meet set targets and and budgets. · Set goals with sales consultants to ensure that the Hub turnover and utilisation targets sales Strategy. Quote Conversion · Ensure Sales Consultants and trade desk meet set conversion rates. · Maintain conversion. · Ensure that decision makers both at the customers head office & on their sites are adequately in order to secure deals. Effective coverage of customer Sites and Head Offices to build and maintain effective
workable format for Bill of Quantity from client/consultant. If not available, prepare the high-level Bill of work request clarification from client or consultant if required. •Liaise with Tractionel Enterprise document. •Liaise with the relevant internal customers for relevant information and assistance (Planning
workable format for Bill of Quantity from client/consultant. If not available, prepare the high-level Bill of work request clarification from client or consultant if required. •Liaise with Tractionel Enterprise document. •Liaise with the relevant internal customers for relevant information and assistance (Planning
regions. Interpersonal and Community Relations Consult effectively with the Community, and other relevant communities. Identify and recommend external consultants and other service providers as required. Monitor Monitor and supervise appointed consultants and service providers. Maintain high standards of ethical conduct
regions. Interpersonal and Community Relations Consult effectively with the Community, and other relevant communities. Identify and recommend external consultants and other service providers as required. Monitor Monitor and supervise appointed consultants and service providers. Maintain high standards of ethical conduct
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary: