Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions across multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Executive for growth Map and continuously review call centre and operational processes to identify untapped qualification At least 10 years in- and outbound call centre sales, customer service and staff management
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions across multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Executive for growth Map and continuously review call centre and operational processes to identify untapped qualification At least 10 years in- and outbound call centre sales, customer service and staff management
events as needed Team participation in healthcare center operations. Assist with pre-admission, admission
events as needed Team participation in healthcare center operations. Assist with pre-admission, admission
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required. Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC's. Job Requirements: Minimum protect systems and data. Familiarity with using call logging and ticketing systems to manage and prioritise licensing compliance. Skills in documenting processes, call logs, and service reports accurately for future
NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments
Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading a Large Team
Marketing) Experience in a leadership role in a BPO/Call Centre Proven track record in leading a Large Team