and addressing issues. Time management skills to handle multiple projects and priorities effectively. Ability
and addressing issues. Time management skills to handle multiple projects and priorities effectively. Ability
telephone etiquette · Resilience - being able to handle/deal with complaints from customers · The ability
telephone etiquette · Resilience - being able to handle/deal with complaints from customers · The ability
environment. Experience in incident response and handling, including detailed incident reporting and documentation events Assist in the support of major incident handling within the SOC, and where applicable for clients
environment. Experience in incident response and handling, including detailed incident reporting and documentation events Assist in the support of major incident handling within the SOC, and where applicable for clients
Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving
Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving