end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
incidents and requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation
would be to your advantage. Excellent grasp of ticket writing, agile delivery and business analysis processes
would be to your advantage. Excellent grasp of ticket writing, agile delivery and business analysis processes
their obligations; managing suppliers' invoices, verifying amounts quoted and ensuring payments are made
their obligations; managing suppliers' invoices, verifying amounts quoted and ensuring payments are made
financial transaction processing, including: Verifying, classifying, and recording of expenses Management
financial transaction processing, including: Verifying, classifying, and recording of expenses Management