Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs to users - Prioritize user problems based on severity. - Train user on how to use IT equipment. - Research and telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty - Offer customer training. - Provide customers with regular feedback on their service requests. - Travel
an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
performance of grant recipients, generating learning for industry on best approaches to delivering residential company company Infraco standards. Provide support on service provider queries, receiving and verifying payment the operational area, finalise all outstanding service provider issues and payments, and assist with capitalisation Qualifications and Experience: Grade 12, ND Electrical Engineering or similar technical qualification and project
budget, application process and the review of service provider business cases for approval at various up the overall programme governance, applying industry best practices in managing the project activities performance of grant recipients, generating learning for industry on best approaches to delivering residential broadband practise (PMBOK) 10 years' experience in Telecoms industry with in-depth understanding of residential company
(PMBOK) with 7 years' experience in the Telecom industry. 3 years in Fibre and Radio network construction