Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair Mean-Time-To-Repair time Understanding each client's Service Level Agreement contract and adhering to the required – Polycom, Avaya Proof of technical skills Good time management, communication & planning skills
room. Checking of audio-visual equipment during times when rooms are not in use in preparation for live faults are reported in the correct way and in a timely manner. Proactive maintenance/reporting to ensure