shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
the quality of communications and work of client Service Providers and internal facing colleagues and implements workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team necessary to avoid failures in The Organisation's services Staff - complete direct reports reviews and support
expand its dynamic team for the enhancement of services to the clients. (Pretoria East - Hybrid Role) contact for external communications (e.g. from customers or stakeholders) Work with product owners to handle