Customer Care Mtn Or Vodacom Jobs in Cape Town
Pronel Personnel
Junior Support Engineer
Pronel Personnel
Cape Town Region
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
share this job on whatsappJunior Support Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
Team Coordinator Cape Town, South Africa
Pronel PersonnelCape Town Region
for prescribed customers Ensuring that tickets aren't stagnating for prescribed customers Ensuring that prescribed customer systems are created and allocated within Monday.com Ensure that prescribed customer tickets
Senior Support Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
Team Co-ordinator
Pronel PersonnelCape Town Region
for prescribed customers Ensuring that tickets aren't stagnating for prescribed customers Ensuring that prescribed customer systems are created and allocated within Monday.com Ensure that prescribed customer tickets
Senior Support Engineer
Pronel PersonnelCape Town Region
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
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