(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA installation and repairs Reporting and administration Services knowledge Problem tracking tool Technologies Competencies
implement solutions Work in partnership with other departments ensuring correct allocation of issues raised the business support team competency Financial Service / Stockbroking experience beneficial Excellent
internal and external clients, to ensure operational service delivery is maintained and business impact minimised least 10 years' experience within a financial services company within an IT development environment, of a team Contributing to team success Client service oriented Influencing and gaining commitment Negotiating