and SCCM Basic knowledge of ITIL practices M365 Web Browser (Chrome, MSEdge, and IE) Zscaler Anti-virus
Accountable for eliciting requirements and solution design through conducting requirement session (JAD), interviews business process and requirements to support system design and development Contributing to the successful acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements
exposure areas indicating key / emerging themes Design of sustainable BI solutions to address business