Responsibilities Assist users with day-to-day IT issues Providing end user support to end users Quality incident on the CA and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) agreements Provide feedback and update outstanding open incidents and requests logged on CA Providing first knowledge base Escalating re-occurring incidents and providing input to the end user problem management forum
Communicate with end users and building relationships Data analysis: identify trends and recommend possible
Ability to extract and work with policy administration data Competencies Customer/ Stakeholder management Business