experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients
operational objectives. Ensure that the highest standard of customer service is met through an efficient customer experience through First Contact Resolution Call handling quality, including taking ownership of and/or product development to ensure service standards are consistently being achieved. Be aware of the talent management to meet functional performance standards. Assess team development needs and close gaps policies and procedures to ensure achievement of standards/objectives. Ensure that recruitment, selection
experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language