May manage a help desk/COE team in future. Information and Business Advice Resolve complex queries from internal customers or suppliers by providing information and support where required. Helping build workflows platforms. Taking day to day ownership of the systems you administer is a critical requirement needed or improve new or existing processes within the systems he/her manages. Obtain authorization from a manager performance or system issues. Working together with the infrastructure team to improve system uptime. Technical
charts and backlogs). Bachelor's degree or National Diploma in the field of Computer Science, Electrical
Build co-operation and overcome barriers to information sharing, communication, and collaboration across stability and performance of the CRM system. Troubleshoot and resolve CRM system issues, bugs, and technical problems Provide technical support and training to CRM system users to maximize adoption and proficiency. Create schedule. Bachelor's degree in computer science, Information Technology, or related field. 3 years of experience methodologies (e.g., Scrum, Kanban) and version control systems (e.g., Git).
use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness acquisition, retention, and satisfaction Define CRM system requirements, enhancements, and integrations based initiatives with overall business objectives CRM System Implementation and Optimization Lead the implementation customization, and integration with existing systems Customize CRM workflows, data fields, reports, customer service processes Continuously optimize CRM system performance, usability, and data quality through
and integration of an organization's complete information resources, including infrastructure, applications Matric Bachelor's degree in computer science, Information Systems Equivalent experience required TOGAF certification Solution Architect role Knowledge of the relevant Information Technology governance and legislative framework
solutions to synchronize master data across enterprise systems and applications Develop and maintain data mappings Build co-operation and overcome barriers to information sharing, communication, and collaboration across activities EDUCATION Matric Bachelor's degree in information technology, Computer Science, Data Science, or (e.g., Python, JavaScript) and version control systems (e.g., Git)