strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales driving CRM strategy and maximizing the value of customer data within the organization. CRM Strategy and strategies aligned with business goals to drive customer acquisition, retention, and satisfaction Define and customer insights Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to proper configuration, customization, and integration with existing systems Customize CRM workflows, data
MDM Solution Development Design, develop, and customize master data management solutions using MDM platforms quality issues and discrepancies Customization and Extension Customize MDM applications and modules to through custom scripting, plug-ins, and API integrations Implement user interface (UI) customizations and respond to organisational and team needs Drive customer centricity Ability to lead and mentor a team of integration technologies (e.g., ETL tools, APIs, web services) and relational databases (e.g., SQL Server, Oracle)
notes, and user guides for CRM configurations, customizations, and integrations. Collaborate with cross-functional 3 years of experience in CRM development, customization, and integration using CRM platforms (e.g.,
Advice Resolve complex queries from internal customers or suppliers by providing information and support
and/or configuration Development effort Product and service testing Software Implementation and release Key