team to provide technical and training support services. Provides on the job training to team members compliance. Interacts and liaises with vendors or service providers for support and troubleshooting where Support request that is not on the catalogue of services. Administers and maintains software, as per the agreed software list. Oversees the campus’s ICT Service Desk to ensure calls are correctly allocated and Technology At least 3 years’ experience as ICT Support/Service Desk agent Knowledge of Standard Operating Systems