focus and alignment throughout the department. 2.3 Provide ongoing guidance and direction to the operational and cost-effective running of thedepartment. 3.6 Provide guidance and support to Contact Centre staff and procedures and EE targets. 3.8 Attend meetings and training sessions as required, to remain informed of current Centre team. Quality Assurance experience and training is an advantage. Other (knowledge and skills)
focus and alignment throughout the department. 2.3 Provide ongoing guidance and direction to the operational and cost-effective running of thedepartment. 3.6 Provide guidance and support to Contact Centre staff and procedures and EE targets. 3.8 Attend meetings and training sessions as required, to remain informed of current Centre team. Quality Assurance experience and training is an advantage. Other (knowledge and skills)