of in and outbound customer contact channels. Responsible for staffing, budget management, implementing risk profile within area managed. 4.1 Take responsibility for identifying and managing risks that are the Contact Centre team is aware of their responsibilities in terms of managing risks and taking ownership
of in and outbound customer contact channels. Responsible for staffing, budget management, implementing risk profile within area managed. 4.1 Take responsibility for identifying and managing risks that are the Contact Centre team is aware of their responsibilities in terms of managing risks and taking ownership