identifying learning and development needs & facilitate attendance of relevant programmes. 3.3 Deal with procedures and EE targets. 3.8 Attend meetings and training sessions as required, to remain informed of current external stakeholders on a national level. 5.2 Facilitate development of the Contact Centre budget. 5.3 Centre team. Quality Assurance experience and training is an advantage. Other (knowledge and skills)
identifying learning and development needs & facilitate attendance of relevant programmes. 3.3 Deal with procedures and EE targets. 3.8 Attend meetings and training sessions as required, to remain informed of current external stakeholders on a national level. 5.2 Facilitate development of the Contact Centre budget. 5.3 Centre team. Quality Assurance experience and training is an advantage. Other (knowledge and skills)